Refund policy

Refund Policy

We want you to be happy with your purchase from Zororra. If you're not, we'll refund you — and you won't need to post anything back.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If you are not happy with your product, you can request a full refund within 30 days of your delivery date. To simplify the process, we provide returnless refunds—this means you can keep the product and do not need to ship it back to us. Please note that this 30-day guarantee is limited to one claim per customer and applies only to orders within the United States. Email us at info@zororra.com within 30 days of delivery with your order number, and we'll refund your order in full.

You don't need to send anything back. No packaging to keep, no postage to pay. Keep the product or dispose of it as you prefer.

One guarantee claim per customer.

2. How to Request a Refund

Email info@zororra.com with your order number. That's it — there's no form to complete and no return authorisation to wait for.

3. How Refunds Are Issued

Approved refunds are returned to your original payment method. Please allow 7–10 business days for the refund to appear in your account.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We will replace the item or issue a full refund at no additional cost to you. This is separate from the 30-day guarantee and does not count as your guarantee claim.

5. Cancelling an Order

If you need to cancel, email us as soon as possible. Orders are processed within 1–2 business days, and we can usually cancel before dispatch.

6. Questions

Email info@zororra.com with your order number and we'll help.