Shipping policy

At Zororra, we strive to deliver your products in a timely and secure manner. Please review our shipping policy below to understand how we handle shipping for your orders.

1. Shipping Times

We aim to process and ship your order within 1–2 business days after receiving payment. Delivery times may vary depending on your location and the shipping method selected. Typically:

  • USA - 

    • USPS Ground Advantage for regular shipping (2–4 business days)

    • USPS Priority for express shipping (1–3 business days)

  • UK : 5–7 business days
  • International orders: 10–14 business days

2. Shipping Methods

We offer various shipping methods, including standard and expedited options. You can select your preferred method at checkout based on your location and delivery urgency.

3. Shipping Charges

Shipping charges are calculated based on the weight of the items and your shipping address. We offer free standard shipping above 50$ purchase.  (terms and conditions apply). For international orders, additional customs duties and taxes may apply—these are the customer’s responsibility.

4. International Shipping

We currently offer international shipping to select countries. If your country is not available at checkout, please contact us at info@zororra.com to inquire about availability.

5. Order Tracking

After your order is shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update on the carrier’s website.

6. Shipping Delays

We aim for timely deliveries, but delays may occur due to weather, public holidays, or carrier issues. If a significant delay occurs, we’ll notify you via email with updated details.

7. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us immediately at info@zororra.com. We will work with the carrier to provide a replacement or refund as appropriate.

8. Incorrect Shipping Address

Ensure your shipping address is accurate at checkout. Zororra is not responsible for issues caused by incorrect details. If you notice an error, contact us promptly before the order is shipped.

9. Shipping Confirmation

You’ll receive a shipping confirmation email with tracking details once your order is dispatched. If you don’t see this email, please check your spam or junk folder.